judipedia Account & Payment FAQ
Users of judipedia ask questions across several topic areas: how to set up an account and verify identity, how deposits and withdrawals work, what betting markets and games we offer, how to manage account settings, and how to reach our support team. This page answers the most common questions we receive. It covers account registration, KYC verification, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), game rules, and account security.
This FAQ resolves most routine questions without requiring you to contact support. Read through the relevant section first. If your question is not answered here, or if you need urgent help, contact our support team via in-app chat or email. Our team responds during business hours (Monday–Friday, 9 AM–6 PM Jakarta time). For legal or compliance questions, see our Terms & Conditions or Legal Notice pages.
Each answer is written to be concrete and practical. We explain how features work, what documents you need, what payment methods we accept, and how long processes typically take. We do not make promises about odds, payouts, or guaranteed outcomes—those depend on the specific market and game you choose.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
KYC (Know-Your-Customer) verification on judipedia requires two documents. First, a valid national ID: your KTP (Indonesian national ID card), passport, or driver's license. Second, proof of address: a utility bill, bank statement, or rental agreement dated within the last three months. Both documents must be clear, legible, and show your full name and address. Upload photos or scans via your account settings. We process documents within one business day. If your documents are unclear or do not match your account information, we request resubmission. Once verified, you can deposit and withdraw funds. Verification is required before you can place any wager on judipedia.
You can adjust account preferences in your account settings on judipedia. You can change your email, phone number, password, and notification settings. You can also opt out of promotional emails. To pause activity temporarily, you can request a voluntary pause via your account settings. A pause lasts 7, 14, or 30 days—you choose the duration. During a pause, you cannot log in or place wagers. After the pause expires, your account reactivates automatically. If you wish to close your account permanently, contact our support team. We process account closures within 5 business days and delete your personal information within 30 days, except where we are required by law to retain it.
You can contact judipedia customer support via in-app chat, email, or phone. In-app chat is available during business hours (Monday–Friday, 9 AM–6 PM Jakarta time). Our support team responds to chat messages within subject to verification during business hours. Email inquiries are answered within 24 hours. For urgent issues, you can request a callback during business hours. Our support team speaks English and can assist with account questions, payment issues, game rules, and technical problems. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, you can also request a phone call. For legal or compliance inquiries, email our legal team directly—we respond within 5 business days.
Payments and transactions
judipedia does not charge fees on deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may charge a small fee depending on your account type and transaction size. These fees are set by your bank or e-wallet provider, not by judipedia. We display any applicable fees before you confirm your transaction. Deposits are credited to your judipedia account immediately after your bank or e-wallet confirms the transfer. Withdrawals are processed within one business day; funds appear in your bank account or e-wallet within 24 hours after processing. During holidays such as Idul Fitri or Idul Adha, processing may take up to 48 hours.
If a deposit does not complete, your bank or e-wallet may have declined the transaction due to insufficient funds, incorrect details, or security checks. Check your bank or e-wallet app to confirm the transaction status. If the transaction was declined, your funds are not deducted and you can try again. If the transaction was approved by your bank but does not appear in your judipedia account within 24 hours, contact our support team with your transaction reference number. We investigate and credit your account within 48 hours if the transaction was successful on your bank's end. If a withdrawal does not complete, it may be due to incorrect account details or a temporary issue with your bank. We notify you of any problems and ask you to resubmit your withdrawal request with corrected details. Withdrawals are not charged back to your judipedia account if they fail.
Game rules and markets
judipedia offers markets on major football leagues and tournaments. We cover Liga 1 Indonesia, Piala AFF, Piala Indonesia, Champions League, Premier League, La Liga, Serie A, and international tournaments including the World Cup and continental championships. For each match, we offer multiple market types: match winner (home, draw, away), total goals (over/under), both teams to score, Asian handicap, first-half result, and correct score. We also offer live-in-play markets during matches, allowing you to place wagers as the game unfolds. Markets settle within subject to verification of final whistle. If a match is postponed or abandoned, unsettled wagers are voided and stakes are returned. For detailed rules on any specific market, see our Terms & Conditions or contact support.
judipedia offers a welcome offer to new account holders who complete KYC verification and make their first deposit. The offer is an attractive bonus credited to your account after your first deposit is confirmed. The exact bonus amount and terms vary and are displayed during registration. All welcome offers are subject to terms and conditions, including wagering requirements and eligible markets. Wagering requirements specify how many times you must wager the bonus amount before you can withdraw it. Bonus funds expire if not used within 30 days. Some markets and games may not be eligible for bonus wagering—check the terms before placing your first wager. If you have questions about your welcome offer, contact our support team.
Security and account care
If you forget your judipedia password, click "Forgot password?" on the login page. Enter your email address or username. We send a password-reset link to your registered email within subject to verification. Click the link and follow the instructions to create a new password. The reset link expires after 24 hours. If you do not receive the email, check your spam folder or contact our support team. If you cannot access your registered email address, contact support with proof of identity (a photo of your national ID). We verify your identity and help you regain access to your account. For security reasons, we do not reset passwords over the phone or via chat without additional verification.
No. judipedia is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that access to judipedia is legal in your location before creating an account. If you access judipedia from a restricted jurisdiction, we may suspend or close your account without notice. Our services are available in supported regions, including Indonesia and select neighbouring areas. If you are unsure whether judipedia is available in your location, contact our support team before signing up. For full details on jurisdiction restrictions, see our Legal Notice page.