judipedia Platform Privacy Notice
This page describes what we collect when you use judipedia and how we keep that data protected. We operate an online gaming and sportsbook platform available where local law permits. When you create an account, deposit funds, place bets on Liga 1 or Piala AFF fixtures, or join a live-dealer table, we collect personal information necessary to verify your identity, process your payments, and settle your bets. Our privacy policy outlines your rights and our obligations under Indonesian data-protection law.
We take data security seriously. Your account credentials are encrypted, your payment details are tokenized (never stored in plain text), and your game history is logged on secure servers. We do not sell your personal data to third parties. We share information only with payment processors, fraud-detection services, and regulatory authorities when required by law. This notice explains what data we collect, how long we retain it, and how you can request access or deletion.
Read this carefully before you sign up for judipedia. If you have questions about our privacy practices, contact our support team in English during business hours.
What We Collect on judipedia
We collect several categories of data when you use judipedia. First, account information: your legal name, email address, date of birth, national ID number, phone number, and residential address. We require this during signup and verification. Second, identity documents: a photo of your national ID (KTP, passport, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We scan these documents using optical character recognition and cross-reference them against national records to verify your identity.
Third, payment information: your bank account number or e-wallet identifier (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). We do not store your full bank details; instead, we tokenize them—our payment processor receives a unique token that represents your account without exposing the actual number. Fourth, game data: every bet you place, every hand you play, every spin you make. We log the timestamp, bet amount, outcome, and settlement amount. This data is retained for 90 days in active logs and archived for 12 months.
Fifth, device and usage data: your IP address, device type (Android or iOS), app version, and browser type. We use this to detect fraud, prevent account takeovers, and optimize our platform. Sixth, communication data: any messages you send to our support team, any complaints you file, and any disputes you raise. We retain these for two years for compliance and dispute resolution.
We do not collect data you do not provide
We do not track your browsing history outside judipedia, your location (unless you enable it), or your contacts. We collect only what is necessary to operate our platform and comply with law.
How We Use Your Data on judipedia
We use your data for several purposes. Account verification: we verify your identity using your ID and address documents to comply with Know-Your-Customer (KYC) regulations. Payment processing: we share your payment details with our payment processors (e-wallet providers and banks) to deposit and withdraw funds. Fraud detection: we analyze your login patterns, bet patterns, and device data to detect suspicious activity and prevent account takeovers. Settlement: we use your game history to calculate payouts and resolve disputes.
Customer support: we use your account data to respond to your questions, handle complaints, and recover lost accounts. Regulatory compliance: we retain records of your deposits, withdrawals, and bets to comply with Indonesian gambling regulations and anti-money-laundering (AML) laws. Marketing (optional): if you opt in, we send you promotional emails about new games, tournaments, or bonus offers. You can unsubscribe from marketing emails at any time via your account settings.
We do not use your data to make automated decisions about your account (such as automatically closing your account based on betting patterns). All account actions—suspensions, closures, or restrictions—are reviewed by a human compliance officer before implementation.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Fraud-detection services receive your IP address, device data, and betting patterns to identify suspicious activity. Live-dealer studios (Evolution Gaming and other providers) receive your account ID and bet history to settle your hands and spins. These third parties are contractually bound to protect your data and use it only for the purposes we specify.
We may disclose your data to regulatory authorities (Indonesian gambling regulators, tax authorities, law enforcement) if required by law or court order. We do not sell your data to advertisers, data brokers, or other commercial entities. We do not share your data with other gaming platforms or sportsbooks.
Data Retention and Deletion
We retain your account information (name, email, ID number, address) for as long as your account is active, plus 12 months after closure. We retain your game history (bets, outcomes, settlements) for 90 days in active logs and 12 months in archives. We retain your payment records for 7 years to comply with tax and AML regulations. We retain your support tickets and dispute records for 2 years. After these periods, we delete or anonymize your data.
You can request deletion of your account at any time by contacting our support team. We close your account within 5 business days and delete your personal information within 30 days, except where we are required by law to retain it (tax records, AML records, dispute evidence). If you request deletion during an active dispute or pending withdrawal, we retain your data until the matter is resolved.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences, and detect fraud. Session cookies expire when you close your browser. Persistent cookies remain for up to 12 months and help us recognize you on your next visit. We do not use cookies to track your activity outside judipedia. Third-party analytics services (Google Analytics) may place cookies on your device; you can opt out via your browser settings.
Your Rights on judipedia
Under Indonesian data-protection law, you have the right to access your data, correct inaccuracies, request deletion, and object to processing. To exercise these rights, contact our support team via email or in-app chat. We respond within 30 days. You also have the right to data portability: we can export your account data (personal information, game history, payment records) as a CSV file. You have the right to lodge a complaint with the Indonesian data-protection authority if you believe we have violated your rights.
Contact and Support
If you have questions about our privacy practices, contact our support team in English. We respond during business hours (Monday–Friday, 9 AM–6 PM Jakarta time). For urgent privacy concerns, email us directly; we escalate your request to our data-protection officer and respond within 48 hours. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and prefer to contact us by phone, our support team can arrange a call during business hours.
Our Commitment to Your Privacy on judipedia
We at judipedia are committed to protecting your personal data. We encrypt all data in transit (using HTTPS) and at rest (using AES-256 encryption). We conduct annual security audits and penetration testing. We maintain a data-protection policy that complies with Indonesian law and international best practices. We do not sell your data, and we do not use it for purposes beyond what we describe in this notice.
We update this privacy notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email or in-app notification. Continued use of judipedia after an update means you accept the new terms. If you disagree with any change, you can request account deletion within 30 days.
Your privacy is fundamental to our relationship with you. We operate judipedia with transparency and respect for your data. If you have any concerns, contact our support team immediately. We are here to help.