judipedia Casino & Sportsbook Service Notice

Service Availability and Jurisdiction Restrictions

judipedia does not market or offer its services as available in all countries or regions. Our platform operates under the understanding that users access it only from jurisdictions where online wagering is legal and permitted. We do not accept accounts from jurisdictions where online gambling is prohibited by law. If you are unsure whether judipedia is available in your location, do not create an account. Contact our support team before signing up to confirm legal access in your region.

We serve players across supported regions, including Indonesia and select neighbouring areas. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang may access judipedia where local law permits. However, access from any jurisdiction is ultimately your responsibility. We do not provide legal advice about whether our platform is available in your location—you must verify this independently or consult local legal counsel.

Account Eligibility and User Responsibility

To open a judipedia account, you must be of legal age in your jurisdiction and comply with all local gambling regulations. You represent and warrant that you are not a resident of a jurisdiction where online wagering is prohibited. You further warrant that your access to and use of judipedia does not violate any law or regulation applicable to you.

We conduct Know-Your-Customer (KYC) verification on all accounts. You must provide a valid national ID (KTP, passport, or driver's license) and proof of address. We use this information to verify your identity and confirm that you are not on any sanctions list or excluded-persons register. If verification fails or raises compliance concerns, we reserve the right to close your account and forfeit any pending withdrawals.

You are solely responsible for ensuring that your use of judipedia complies with local law. We are not responsible for any legal consequences arising from your access or use of our platform in a jurisdiction where such access is prohibited. If you access judipedia from a restricted jurisdiction, we may suspend or close your account without notice.

Data Protection and Privacy

We protect your personal data in accordance with applicable data-protection laws. Your account information, transaction history, and game results are encrypted and stored securely. We do not share your data with third parties without your explicit consent, except where required by law or court order. For full details on how we collect, use, and protect your data, see our Privacy Policy.

We retain your account data for as long as your account is active, plus 12 months after closure for regulatory and dispute-resolution purposes. If you request account deletion, we anonymize your personal information but retain transaction records for compliance. Data-deletion requests are processed within 30 days. During Idul Fitri or Idul Adha, processing may take up to 45 days due to staffing.

Payment Methods and Financial Compliance

We accept deposits and process withdrawals via Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All transactions are logged and reported to relevant financial authorities as required by law. We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. If we detect suspicious transaction patterns, we may freeze your account pending investigation.

Deposits and withdrawals are subject to verification and may be delayed if we require additional documentation. Large withdrawals (above our welcome offer) may trigger enhanced due diligence and additional verification steps. Processing times are disclosed in our Terms & Conditions; we do not guarantee instant settlement.

Dispute Resolution and Legal Proceedings

Any disputes arising from your use of judipedia are resolved through binding arbitration, not court litigation. Arbitration is conducted in English and occurs in the jurisdiction where judipedia maintains its primary office. By creating a judipedia account, you consent to arbitration and waive your right to pursue legal action in court. Arbitration fees are split equally between you and judipedia unless the arbitrator determines otherwise.

If you have a complaint or dispute, contact our support team first. We aim to resolve all disputes within 14 days. If you are not satisfied with our response, you may escalate to arbitration by submitting a written request to our legal team. Arbitration requests must be filed within 90 days of the disputed transaction or event.

Limitation of Liability

judipedia is provided "as is" without warranty of uninterrupted service. We are not liable for temporary outages, connection drops, or delays caused by third-party payment providers, internet infrastructure, or events beyond our control. We maintain daily backups and can recover your account data within 24 hours of a critical incident. Any losses you incur due to service interruptions are covered by our insurance reserve, subject to verification by our compliance team.

We are not liable for losses incurred through your own negligence, such as sharing your password, using judipedia from a prohibited jurisdiction, or violating our Terms & Conditions. We are not liable for any indirect, incidental, or consequential damages arising from your use of our platform.

Contact and Legal Inquiries

For legal questions, compliance inquiries, or formal notices, contact our legal team via email. We respond to legal inquiries within five business days. For urgent matters, you may also reach our support team via in-app chat during business hours (Monday–Friday, 9 AM–6 PM Jakarta time). Our support team can escalate your inquiry to our legal department if needed.

If you wish to serve legal notice on judipedia, send written notice to our registered office address. We accept service of process via email to our legal contact address. Formal notices are acknowledged within three business days.

Our Commitment to Compliance

We at judipedia are committed to operating transparently and in compliance with applicable laws. We do not engage in deceptive marketing, false claims about licensing, or misrepresentation of our service scope. We do not claim to be licensed in any specific country unless we hold a valid license from that jurisdiction's regulatory authority. We do not offer our services in prohibited jurisdictions, and we actively monitor for and close accounts accessed from restricted regions.

This legal notice reflects our current understanding of applicable law and our operational practices. We update this notice periodically as laws change or our practices evolve. Continued use of judipedia after any update means you accept the updated notice. If you do not agree with any term in this notice, do not use our platform.